KELAYA AU

Return & Refund Policy

Last updated: March 2026

All sales are final. We do not offer returns, exchanges, or refunds for change of mind. Please review your order carefully before completing your purchase.

Size Disclaimer
We do not offer returns, exchanges, or refunds due to incorrect size selection. Customers are responsible for reviewing our size chart carefully before confirming any product. Please ensure you select the correct size before placing your order.

Order Cancellations
Orders cannot be cancelled or modified once they have been placed. Please ensure all order details including product selection, size, and shipping address are correct before completing your purchase.

Shipping & Delivery
Delivery times are estimates only and may vary due to factors outside our control such as shipping carrier delays, customs processing, or high order volumes. We are not responsible for delays once the order has been dispatched.

Incorrect Shipping Address
Customers are responsible for providing a correct and complete shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Exceptions (Faulty or Incorrect Items)
In accordance with Australian Consumer Law, customers are entitled to a refund, replacement, or repair if a product:

Is faulty or defective
Is significantly different from the description or images shown

If you receive a faulty or incorrect item, please contact us within 24 hours of receiving your order with your order number and clear photos of the issue.

Once we review your request, we will determine whether a refund, replacement, or return is appropriate.

Contact Us
If you have any questions regarding your order, please contact us:

Email: kelaya.aus@gmail.com