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KELAYA AU

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Shipping

We currently ship within Australia only.

Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. Processing times may be slightly longer during peak periods or sales.

Shipping Timeframes
Once dispatched, orders are typically delivered within 3–7 business days, depending on your location.

Please note that delivery times are estimates and may vary due to courier delays or factors outside our control.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.

Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.

Help

If you need assistance with your order, shipping, or have any general enquiries, we're here to help.
Please contact us via email at kelaya.aus@gmail.com and include your order number (if applicable) so we can assist you as quickly as possible.
We aim to respond to all enquiries within 24–48 business hours.
Thank you for supporting our brand 🤍

About Us

Kelaya is a small business founded in Nepal in 2022, built on a love for handmade craftsmanship and thoughtful design. Every Kelaya product is carefully handmade in Nepal using locally sourced materials, supporting local artisans.

What began as a small creative journey has grown into a brand rooted in authenticity, quality, and cultural heritage. Each piece reflects the skill, care, and dedication of the people behind it, making every item truly unique.

We are proud to share our Nepalese craftsmanship with a wider community and bring Kelaya to Australia, while staying true to our values of sustainability, ethical production, and handmade quality.

Returns and Refund Policy

Return & Refund Policy

Last updated: March 2026

All sales are final. We do not offer returns, exchanges, or refunds for change of mind. Please review your order carefully before completing your purchase.

Size Disclaimer
We do not offer returns, exchanges, or refunds due to incorrect size selection. Customers are responsible for reviewing our size chart carefully before confirming any product. Please ensure you select the correct size before placing your order.

Order Cancellations
Orders cannot be cancelled or modified once they have been placed. Please ensure all order details including product selection, size, and shipping address are correct before completing your purchase.

Shipping & Delivery
Delivery times are estimates only and may vary due to factors outside our control such as shipping carrier delays, customs processing, or high order volumes. We are not responsible for delays once the order has been dispatched.

Incorrect Shipping Address
Customers are responsible for providing a correct and complete shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Exceptions (Faulty or Incorrect Items)
In accordance with Australian Consumer Law, customers are entitled to a refund, replacement, or repair if a product:

Is faulty or defective
Is significantly different from the description or images shown

If you receive a faulty or incorrect item, please contact us within 24 hours of receiving your order with your order number and clear photos of the issue.

Once we review your request, we will determine whether a refund, replacement, or return is appropriate.

Contact Us
If you have any questions regarding your order, please contact us:

Email: kelaya.aus@gmail.com

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Products

Komal Co-ord set

Komal Co-ord set

$55.00
Komal Lounge set

Komal Lounge set

$49.99
Komal Top

Komal Top

$33.00